Supply Chain Visability NexxStatus
NexxStatus
|
An order delivered one minute, one hour, or one day late can trigger a chain reaction of dissatisfaction, as can information that comes to you too late. Today’s real-time enterprise doesn’t rely merely on information, it relies on timely information. If you can’t answer questions about the status of a customer’s order at any point in time, your business is exposed to risk and may lose business. In fact, many businesses now evaluate logistics providers based on their ability to deliver information as much as on their ability to deliver goods. Real-time supply chain visibility is the key to a proactive logistics environment. Real-time means that any logistics activity monitoring you do is “always on”. When you have the right information at the right time, you can anticipate shipping and delivery dates and manage exceptions as they occur - and before they reach your customer. If you can answer the question “Were is my order?,” or better yet, take action to fix a problem or exception before the question is even asked, you will be able to contribute measurably to operating at a lower cost and greater profit. NexxStatus™ is always on. NexxStatus™ enables businesses to attach a “visibility tether” to each package and document its movement throughout the entire shipment to delivery process. It also compliments your shipping system and other shipping technology you may currently be using.NexxStatus helps your business address key business issues including: |
|||
Business Issue |
NexxStatus Capabilities |
||
| Improving Service Levels | Knowing the real-time status of a customer order allows you to give them the information they need, when they need it. NexxStatus puts shipment and delivery information into the hands of your Customer Service Representatives so that no questions go unanswered when a customers calls. In addition, if there is a problem with the delivery of their order, NexxStatus lets you know about it before your customer, allowing you to take action to correct the situation. | ||
| Excessive Time Spent Tracking Packages | Tracking packages is a common customer service function, and, at times, can be overwhelming. Manually tracking packages is a reactive business process that has high labor costs associated with it. NexxStatus automates this processing by automatically tracking all shipments, and delivering “real” tracking detail to your desktop. | ||
| Late Deliveries | Late deliveries are inevitable. However, knowing when and how often they occur can help you better manage the impact they have on the customer and your business. NexxStatus documents all late package deliveries and alerts you, so you can alert your customers. In addition, NexxStatus lets you identify problem areas where late deliveries regularly occur, so you can make changes to your method of shipping to ensure packages are delivered on time. | ||
| Delivery Events and Exceptions | NexxStatus automatically notifies you with a "Secured Event or Exception Alert" when key events or or problems occur, allowing you to take action, maximize opportunities, and minimize the impact that exceptions can have on you and your customer's business. NexxStatus monitors for hundreds of supply chain events and exceptions, as it documents the entire movement of every customer order. | ||
| Monitoring Carrier Performance | While carriers do everything possible to make sure that packages are delivered when they should be, late deliveries, damaged and lost packages, and other delivery problems occur. Being able to make decisions on how an order should be shipped based on carrier performance in certain zip codes can greatly enhance the service you deliver to your customers. NexxStatus provides the carrier performance data you need to adjust your internal processes. | ||
| Lack of Order Visibility | Most critical business systems are blind after a customer order leaves your dock doors. Having information for your customers when they request it is critical to maintaining high service levels. Because NexxStatus documents the movement of all shipments during the delivery process, and pushes that information to your critical business systems, Customer Service Representatives always have the most up-to-date information about the status of every order. | ||
| Technology and Integration | NexxStatus writes all tracking and delivery information to your SQL Server (or other databases) for easy access or integration with your critical business systems. | ||