Logistics Data Quality
|The on-time delivery of your customer’s order begins with a properly formatted and deliverable shipping address. While seemly obvious, most businesses do not have logistics data quality or address validation procedures in place to ensure that at some point during the order creation or order fulfillment process, a customer’s address is standardized, validated, and formatted properly. As a result, rather than preventing bad data from impacting their customers, these same businesses spend unnecessary and costly resources fixing it. In a competitive and sometimes unforgiving marketplace, “an ounce of prevention is worth a pound of cure”.|
Today’s enterprises receive customer address data from a number of disparate sources. For most businesses, the address creation process occurs when a new account or shipping location is entered into its enterprise business system (ERP, CRM, or financial application) as part of a sales order. They receive orders any number of ways. Some are faxed. Others are called in. Still others are entered by the customer’s themselves via the company’s web site. Each has its own particular challenges. The objective, however, must be constant: good quality data. Simple address mistakes can result in hard consequences. And what seems like innocent addressing errors can add up to big money. What is the enterprise cost on non-quality logistics data? Bad business performance and an unhappy customer experience. Sound address validation procedures that eleiminate bad or incomplete addresses can have the following impact on your business:
Whether you want to better leverage your Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Order Management (OM), Warehouse Management (WMS), or Supply Chain Management (SCM) investment by ensuring the integrity of logistics data, or you simply want to eliminate unnecessary and expensive carrier surcharges, Nexxio logistics data quality solutions can help.