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Implementation & Support

The Right Resources, Right Now

Creating value through our sales and consulting services is only the first step. Real value can only be realized once a solution has been delivered and is operational. Nexxio’s Professional Service Organization provides comprehensive implementation services, which include:

  • Functional Specification
  • Project management
  • Milestones and timeline development
  • Integration requirements
  • Business process and workflow mapping
  • Reporting requirements
  • Complete installation
  • Training and documentation
  • Initial implementation support

Nexxio’s technical support organization has a single focus: maximizing the investment you’ve made in logistics solutions. To that end, we provide three support packages, each of which has been designed to meet our customer’s unique requirements.

Support services cover both software and hardware. Examples of services covered by Nexxio’s technical support organization include, but are not necessarily limited to:

  • Installation of Nexxio hardware and shipping software
  • Movement of Nexxio hardware and shipping software
  • Malfunction of Nexxio hardware and shipping software
  • Malfunction of any custom programming
  • System administration problems (Windows 2000, NT, etc.)
  • Database administration problems
  • Network problems
  • Communication problems
  • Carrier compliance questions or issues
  • Operator errors
  • Training new users

To contact Nexxio for more information on our implementation and support services call us at 214-843-1470

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