Are critical orders getting to their destination? Or, are unplanned events causing delays, disruptions, or failures with your logistics operation? Unplanned logistics events can have an enormous impact on a company’s profitability. Solutions that enable managers to respond quickly to supply chain exceptions as they happen, by acting directly, or sharing information with colleagues, partners, and customers, enable businesses to capitalize on market opportunities and increase customer satisfaction. | | Event management is an enabling technology that allows businesses to take command and control of logistics information by providing a platform to automate, synchronize, and monitor logistics execution activities through integrating connectivity, messaging, and alert mechanisms. NexxEvent™ monitors outbound fulfillment and delivery activities and alerts supply chain managers as events, exceptions, and errors occur; thus enabling them to quickly react to unplanned events such as shipment delays, incomplete shipments, or incorrect shipping method, and rapidly respond before problems flow through to their customers.
NexxEvent™ is always on and helps your business address key business issues including: | Business Issue | NexxEvent Capabilities | | Improving Service Levels | Monitoring and alerting you to the real-time status of a customer order gives you access to fulfillment-related information for both tactical and strategic needs, and makes it easier for customers to do business with you. | | Fulfillment Exceptions | Exception is a dreaded word for any business. NexxEvent monitors logistics application databases or execution activities for exceptions or errors, and then alerts the affected parties via email, fax, HTTP, SMS, wireless, or voice. Knowing about a problem is 90 percent of fixing it. | | Delivery Exceptions | Lost and damaged packages, while infrequent, dramatically impact you and your customer. NexxEvent automatically notifies via a variety of message brokers when delivery problems occur. The value of knowing is the difference between being able to take action to minimize the impact that exceptions have on you and your customer’s business, and losing customers. NexxEvent monitors the entire delivery process and can alert you to literally hundreds of delivery exceptions. | | Empowering Trading Partners | NexxEvent helps you construct a framework that empowers trading partners to respond to alerts in a passive, active, or automated fashion. Regardless of the technology your trading partners employ, NexxEvent enables them to communicate with you electronically. | | Disparate Supply Chain Systems | Connecting with key supply chain systems both inside and outside your business helps eliminate information gaps. NexxEvent easily integrates with other fulfillment processes and systems, enabling you to better leverage your investment in existing technology. NexxEvent is an enabling Event Management and Alerting (EM&A) technology, providing an environment for the rapid development, deployment, and maintenance of events and alerts. A robust and scalable platform supporting all industry standards, NexxEvent is easily integrated and layered into existing enterprise application infrastructures providing a fast time to market and strong revenue stream. | | Technology and Integration | The technology enables you to enhance enterprise systems, empowering the creation of multi-way, multi-channel event management processes. NexxEvent puts data in the hands of those who need it. | Knowing what’s going on in your business is critical, as is driving latency out of your enterprise. The value of information, in particular the value of knowing in time to take corrective action, goes down with each passing minute, hour, or day that you don’t know a problem exists. Knowing in real time and being alerted to activities that require action enhances customer service and drives process improvements that impact your bottom line. | |
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Solution Suite 
